Privacy Policy

1. Introduction

SwiftTalk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist platform and related services.

By using SwiftTalk, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number, business name)
• Business information (services offered, pricing, operating hours)
• Payment and billing information
• Communications with our support team

2.2 Information Collected Automatically

• Call recordings and transcripts processed through our AI system
• Usage data and analytics
• Device and browser information
• IP address and location data

2.3 Information from Third Parties

• Calendar integration data (appointments, availability)
• Telephony provider data

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI receptionist services
• Process and manage phone calls on your behalf
• Schedule and manage appointments
• Improve and optimize our AI models and services
• Send you service-related communications
• Process payments and billing
• Respond to your inquiries and support requests
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, telephony providers, payment processors)
• Business Partners: Calendar and scheduling integrations you authorize
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers and infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call recordings and transcripts are retained according to your account settings and applicable legal requirements. You may request deletion of your data at any time by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic, personalize content, and improve your experience. You can control cookie preferences through your browser settings. We also use analytics services such as Google Analytics and Meta Pixel to understand how users interact with our services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: